Frequently Asked Questions
Everything you need to know about our sustainable beauty products and services.
Are Davines products sulfate and paraben-free?
Yes, we prioritize natural ingredients and sustainable formulations. Most of our product lines are free from sulfates and parabens to ensure the health of both your hair and the environment.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to qualify for a refund.
Do you test your products on animals?
No, Davines is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate others to do so on our behalf.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Is your packaging eco-friendly?
Sustainability is at our core. We use food-grade plastic for our packaging, design it to be reused, and participate in carbon-neutral initiatives to offset our environmental impact.